Help Center

Don't see your question here? Contact our support team!

1. How do I place an order?

  • To place an order, simply browse our website, add your desired products to your cart, and proceed to checkout. You can then enter your shipping information and payment details to complete the order.

2. What payment methods do you accept?

  • We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

3. How can I track my order?

  • Once your order has shipped, we will send you a tracking number via email or text. You can use this tracking number on the courier's website to follow your package’s journey.

4. Do you offer free shipping?

  • Yes, we offer free standard shipping on orders over a certain amount. Please check our shipping page for detailed information on qualifying purchases.

5. How long will it take for my order to arrive?

  • Delivery times vary based on your location and the shipping method you select. Typically, orders arrive within 3-7 business days for standard shipping, but expedited options are also available.

6. Can I change or cancel my order after placing it?

  • Orders can be modified or canceled within 24 hours of purchase. After this period, we may not be able to make changes due to processing and shipping timelines.

7. What should I do if I received the wrong item?

  • If you received the wrong product, please contact our customer service team right away. We'll assist you in arranging a return or exchange for the correct item.

8. Do you ship internationally?

  • Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on your location. Please check our international shipping policy for more details.

9. What if an item is out of stock?

  • If an item is out of stock, we will notify you as soon as possible. You may have the option to wait for the item to be restocked, or we can recommend similar products.

10. Do you offer returns or exchanges?

  • Yes, we offer a return and exchange policy within 30 days of purchase. Items must be unused and in their original packaging. For more details, please visit our Returns & Exchanges page.

11. Are the products safe for my pet?

  • All our products are thoroughly vetted for quality and safety. We source items from trusted manufacturers and brands. If you have specific safety concerns, feel free to check individual product descriptions or contact our customer service team.

12. Can I get recommendations for my pet?

  • Absolutely! You can use our product filter to search for items based on your pet’s type, breed, age, and health needs. If you need help selecting the right products, feel free to contact us, and we’ll be happy to assist you with personalized recommendations.

13. Do you have a loyalty program or discounts?

  • Yes, we offer a rewards program that allows you to earn points on every purchase. These points can be redeemed for discounts on future orders. We also offer periodic sales, promotions, and coupons.

14. How can I contact customer service?

  • You can reach our customer service team by email, phone, or live chat. Visit our Contact Us page for all the details.

15. Do you have any eco-friendly or sustainable products?

  • Yes, we offer a selection of eco-friendly and sustainably sourced products, such as biodegradable toys, organic pet food, and eco-conscious accessories.

16. What do I do if I received a damaged item?

  • If you receive a damaged item, please contact our customer service team with photos of the damage, and we will arrange a return or replacement as quickly as possible.

17. Do you have a physical store I can visit?

  • Currently, we are an online-only store. However, we offer fast shipping, and you can browse our full product selection on our website.